So here we find ourselves, our modern day Wild West stage
set. Last time, we learned about our
rugged six-pack crew, the core of Sauk Valley Shop Small. Today, I’ll back up 8 months and start the
story that led up to SVSS.
It is April 22, 2011, a rainy night, late after a long days
work. It’s the kind of rain that would
wash a main street out the west end of town. It's a tired
phrase, I know, but so was I on that night, so it kind of fits. Plus, it
was April and it was actually raining.
For me, April is
a time at Distinctive Gardens when we're just at the precipice of retail exploding
for the spring season. But in reality, my busy season starts months
earlier when I have my winter task list of honey dos preparing for the spring rush. Granted,
I’m
not frying my back breaking pristine prairie, but I am fending off carpel
tunnel and blurry vision with computer work. During this time, I'm not that
active on Facebook for fun. Rather, I'm on the computer cranking out way
too much preparation stuff . This particular day was especially long, and at its
end, contrary to my normal pattern, I decided to have a little fun just
shooting the ''surf'' on Facebook. Facebook is a
glorious way to connect to your buddies and the story of their lives even if
you are unable physically to be social all the time. So while I was catching up on the latest
face-vine gossip, I came across a post from my buddy Carla for this contest,
the Facebook
American Express Open Big Break for Small Business, or simply, Big
Break. Carla is my friend from childhood who runs a nifty Facebook page
on social media called Social
Pie. You can find easy to understand tips on using social media
there. So anyway, I read her post,
Normally, I
would just skip right over this kind of content, but for some reason I stopped,
clicked and checked it out. The link
went to the AmEx OPEN Facebook
page. If you don't know about American Express, the one thing you need to
know is that they back their commitment to small business with concrete
action. I know this now. AmEx OPEN's forum is a great site chalk full of
resources for small business owners.
For Big Break, American Express OPEN and Facebook teamed up to hold a
contest for small businesses competing to win $20K and a social media make over
for their business. Five winners would
fly out to California to Facebook for a three day one on one intensive business
make over to learn how to grow their business using social media.
Pretty cool, but
what I found more intriguing was the first of a three-part process. The first part (answering three questions), I thought would also be the last for us. These
questions were of the sort that got a person to thinking, philosophizing, and
even dreaming. This was the cool part I
could not pass up. Never mind, it being
connected to these bigger than life mega corporations or that $20K appeared a
pipe dream at best. No, these three
questions, the thoughts they triggered, the internal mindset they fostered, now
this was the meaty stuff.
So I did it. I answered three questions.
So you ask, what
were they already? Well, they were
simple. The first was, “What makes you excited to come to work
each day?”
Seems easy enough, right? Try it. See what it does for you. When you really try to answer that question a
lot of stuff comes up and out all over the place. It forces you to find the essence of your
joy. For me, that answer was,
‘We
love gardening, no two ways around it. We love gardeners. They’re
the coolest, most open-minded people around. We love our industry.
These people are honest, enthusiastic, and love sharing knowledge and the joy
of their efforts. We feel lucky doing a job we love. We opened this
garden center because it’s a fantastic way to meet like-minded people, and
share in our passion for plants, gardening, and community. No gardener (nor
garden center) worth their salt is anything if not community-minded. Like our
customers, we strive to be good neighbors; seeding our community with the same
love it shows us. We hold benefit festivals, like Gardenstock; teach a
slew of first graders on yearly field trips (what a trip); and partner with
local businesses and artists expanding art and culture in our town. We’re
a garden lover’s delight growing plants, friendship and community, one seed at
a time.’
So there it
was. An answer. Which also, in hindsight, turned into a
guide. It is a mantra that has sewn into
my core sense of self. In the upcoming
months, from that first answer would emerge an awareness my thoughts are not unique. Many people hold those core beliefs
true. On that day, a door opened from
which I have met a slew of like-minded individuals. And that in its self is where the big win
lives.
The next two
questions built on the first.
The second asked how Facebook impacted our business. The short of it is Facebook has impacted more
than our business. It has impacted our
sense of belonging to a community. It is
a way to stay connected even while yoked to a keyboard, trudging across a personal
plot of bitter hard ground.
Kathy Cecchetti and Gary Johnson at The Studio for Second Saturdays March. Photo by Nick Griffin |
The social media frontier is the revolution of today. It was also the topic of the third and final
question, on how a Big Break could help our business. What would we do if we
won? That was the gold rush, strike it
rich, dreaming question. I actually
allowed myself to dream into it, convinced my chunk of the prairie wasn’t laden
with any sort of silver veins.
Regardless of my skepticism, it was a great activity for planning and so I thought on it. I decided, if we were to strike gold with $20K and a business makeover we would
use it to further integrate the use of social media in our business and
community projects. The website would
get overhauled, socially tricked-out and we would do some fun stuff at
Gardenstock. Most importantly if we won
we would share what we learned in California.
How appropriate, California, home of the gold rush and now home to the
social media rush of the day.
When we next meet, I’ll tell the story of another rainy
night at the Kroeger’s parking lot and the second step that almost wasn’t.
Until then, be well, shop small, and be a force for cultural
good in your community.